快递业发展需破除经营痼疾--杨远锋的博客

快递业发展需破除经营痼疾

[ 2011-5-19 10:31:00 | By: 杨远锋 ]

5月14日，央视报道了大学生小何从苏州快递笔记本电脑到镇江，结果收货时变成砖头的遭遇。前不久国家邮政局发布了3月份快递行业统计数据，数据显示，目前消费者对于快递延误、快件丢失及内件短少、快递员服务态度差、快件损毁、违规收费等问题的投诉在翻倍增长，民营快递行业已经成为消费者投诉的重灾区。
    民营快递行业再次被推上风口浪尖，反映出其在经营模式和管理方式上的深刻弊端。据业内人士介绍，加盟制仍然是国内民营快递企业最普遍的经营模式，占据着国内快递市场份额的65%。这种加盟模式成就了不少民营快递企业在发展初期的快速扩张，随之而来的却是消费者投诉量的不断增加。这些加盟店普遍存在准入门槛低、监管漏洞大、投入成本少、员工流动性强、业务素质较差等问题，影响到快递行业的可持续发展。
    要想根除快递业发展乱象还是要从改善经营模式上下功夫。整体而言，需要政府和企业多措并举，形成合力，循序渐进，扎实推动，共同来规范完善。
    一方面，政府需要加强监管。有关职能部门要利用快递行业投诉高峰所形成的倒逼机制，提高准入门槛，严格行业规范，督促企业加强管理，培育企业文化，提高职工职业道德和业务素质。同时，政府部门要严厉打击违法违规企业，维护市场秩序。很多小的加盟企业，自身抗风险能力不强，一旦出现大的损坏索赔，往往会出现关门走人的情况，给消费者带来严重损失，这需要有关职能部门重拳出击，整肃市场，切实保护消费者的权益。
    另一方面，作为企业来说，从长远发展的角度，积极探索新的经营发展模式已势在必行。企业首先要明确市场定位，走特色发展之路。据专家预测，未来快递行业的竞争将是特色竞争，消费者会根据紧迫程度、重要级别、价格承受能力等方面来选择快递公司。其次，企业要创新机制，完善经营模式。目前，已经有几家快递龙头企业通过增大直营、参股和控股力度来对加盟制进行转型升级，向市场发出了积极改革的信号。聂振凯

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原创

[ 2016-9-6 19:04:15 | By: 原创(游客) ]

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原创

[ 2016-9-28 18:41:17 | By: 原创(游客) ]

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原创

[ 2016-9-30 13:17:56 | By: 原创(游客) ]

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Re:在漫画中识别身边的违章

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Re:在漫画中识别身边的违章

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Re:在漫画中识别身边的违章

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Re:在漫画中识别身边的违章

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Re:在漫画中识别身边的违章

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Re:在漫画中识别身边的违章

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Re:在漫画中识别身边的违章

[ 2017-2-19 22:41:46 | By: rofij(游客) ]

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