商家服务热情需适度--杨远锋的博客

商家服务热情需适度

[ 2011-3-1 11:46:00 | By: 杨远锋 ]

一位同事告诉笔者，她在某美容院办了一张会员卡，每次到该店做面膜、按摩时，工作人员都要向她推销店里最近推出的新产品、新项目。尽管表示不喜欢，但工作人员还是不厌其烦地反复推销。而且平时也常接到美容院老板 “嘘寒问暖”的电话、短信。如此 “热情”让她感到很有压力，最后不得不放弃到这家店做美容，并发誓再也不去美容院了。
    生活中不仅在美容院会遇到过度的 “热情”服务，在商场购物也会遭到此类的待遇，因为商家的过分 “热情”，让消费者在消费过程中感到不自在、不愉快，甚至还会感到尴尬，产生一定心理压力。
    随着市场经济的发展，商业竞争日益加剧。许多商家在服务上动脑筋、想办法，主动改进服务，这对顾客来说是好事。然而，少数商家有时候却热情过度，当看到顾客一走进商店，她们就十分 “热情”地迎了上来，一个劲地问你想要买什么，老是跟在后面介绍这个产品那个产品，有的甚至还拉你去试一试，极力向你推销他们的商品。表面上看，这是商家服务 “热情”、提高服务质量的表现，但事实上，这种过度的 “热情”，让顾客感到浑身不自在，难以接受，其结果往往是适得其反，事倍功半。
    笔者认为，要赢得顾客的信任，达到商家与消费者双赢，真正的服务应该是热情适度，在改进服务态度的同时，更多的是要考虑到顾客的购物心理，让顾客自由自在、随心所欲地浏览商品，购买商品。只有适度推销，设身处地为顾客着想，尊重顾客，让顾客惬意消费，才会有更多回头客。否则，倘若在服务过程中热情过度，不仅会招顾客反感，还会使原本到手的生意泡汤。
□赵吉林

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原创

[ 2016-9-6 16:32:55 | By: 原创(游客) ]

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原创

[ 2016-9-28 16:06:40 | By: 原创(游客) ]

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原创

[ 2016-9-30 10:41:49 | By: 原创(游客) ]

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Re:在漫画中识别身边的违章

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Re:在漫画中识别身边的违章

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Re:在漫画中识别身边的违章

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Re:在漫画中识别身边的违章

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Re:在漫画中识别身边的违章

[ 2017-2-20 18:14:31 | By: utilp(游客) ]

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Re:在漫画中识别身边的违章

[ 2017-3-4 14:45:59 | By: rmdhl(游客) ]

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