一面如此不尊重不敬畏“瘦肉精事件”下的消费者权益损害、不体谅不关心他们的感受情感,而急于首先洗白、撇清自己,一面又一厢情愿忙不迭地追求重新上架、大张旗鼓地表演“大吃火腿肠”,希望“4月底实现肉制品销售的基本恢复”———如此自相矛盾的单方面的救市行为,值得消费者再次给予信任,并托付自身的健康安全吗?
因“瘦肉精”事件下架20多天后,双汇熟肉制品6日在重庆市各卖场重新上架。为证明重新上架的产品安全放心,双汇集团重庆区域经理在卖场大吃火腿肠,但此举却只引来市民“早知今日何必当初”的冷讽。(《重庆晚报》4月6日)
下架20多天后便卷土重来,并且“区域经理在卖场大吃火腿肠”,双汇公司急于恢复销售、夺回市场、挽回消费者信任的迫切心情,可见一斑。按照此前在“万人大会”上做出的规划,双汇的目标是,“4月底实现肉制品销售的基本恢复”。
恢复销售的计划雄心勃勃、“卖场大吃火腿肠”的表演也堪称淋漓尽致,但仅仅凭此,双汇公司就能够重新“吃回”被瘦肉精事件重创、饱受食品安全摧残的消费者信心,并赢得他们的信任吗?恐怕很悬。
对此,重庆当地市民“早知今日何必当初”的嘲讽,以及一些卖场商家的疑虑谨慎态度,事实上已经给出一个初步的回答。据报道,虽然双汇在重庆的计划是,“4月10日前统一完成上架”,但当地的许多超市目前实际上并未完全予以配合、仍然拒绝双汇产品的恢复上架。(《重庆晨报》4月6日)
消费者的嘲讽和商家的疑虑,再次证明了一个朴素的道理:作为市场交易关系中核心基础的“信任”,要想破坏、毁掉它,非常容易,而要维系、重建、再造它,却会非常艰难———至少它不可能一厢情愿地在短时间内想恢复就能恢复得了的。冰冻三尺非一日之寒。如果“信任”可以凭借短时间内的“一日之功”便得以 “速成”,甚至“招之即来挥之即去”,那么这样的“信任”本身,根本不堪信任珍惜,更不会“比黄金更宝贵”了。
更重要的是,市场关系中的信任、诚信,并不单是一种需要长期积累、可以为市场交易提供极大便利的“物品”,更是一种建立在双向互动———相互尊重相互体谅、相互信赖相互依靠基础上的精神品质。这样一种精神品质,不仅只是产品本身质量合格达标意义上显露出的精神品质,更是其背后生产经营者以及监管者自身在其所有商业、监管行为中所彰显出的精神品质,比如,对消费者权益的高度尊重敬畏、对他们心理情感的高度体谅认同。
一面如此不尊重不敬畏“瘦肉精事件”下的消费者权益损害、不体谅不关心他们的感受情感,而急于首先洗白、撇清自己,一面又一厢情愿忙不迭地追求重新上架、大张旗鼓地表演“大吃火腿肠”,希望“4月底实现肉制品销售的基本恢复”———如此自相矛盾的单方面的救市行为,值得消费者再次给予信任,并托付自身的健康安全吗?
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