1.部门经理的职责
(1)保安部经理应对整个物业范围内的安全负有组织领导的具体责任;
(2)根据国家治安的有关规定及物业管理公司的有关管理细则制定保安部门的工作计划和目标,并督导下级管理人员的工作;
(3)主持部门例会,传达贯彻总经理及有关部门的指示,并与广大保安人员一道分析研究住宅小区的治安管理问题;
(4)熟悉和掌握住宅小区内各种保安设施的操作和性能,熟悉住宅小区内治安状况,做到心中有数;
(5)对重大事件、事故亲自组织调查、处理;
(6)负责完成总经理交办的其他事项。
2.保安班长的职责
(1)对部门经理负责,做好所管辖区内安全治安工作;
(2)带领保安班全体人员,根据制定的岗位责任制,认真严肃、一丝不苟地搞好安全保卫工作;
(3)根据岗位责任制所规定的项目和要求,严格进行检查,督促全体保安人员落实岗位责任制;
(4)要有法律知识和法律观念,熟悉保安业务,了解物业管理公司所制定的规章制度,掌握管区内治安保卫工作的规律、特点,严格管好、做好安全保卫工作;
(5)做好部门领导和基层保安人员的协调工作,及时将保安人员反映的各种信息向上级汇报,为上级领导部门提供建设性的工作建议,同时及时传达、落实上级的指示精神和工作 安排;
(6)认真做好本班保安人员的考勤工作,详细如实地记载工作中遇到及处理的各种情况,每天应向部门经理汇报一次;
(7)以身作则,做好本职工作。
3.保安员的职责
(1)保安员上岗必须身穿制服,配戴装备,严整仪容。纠正违章时先敬礼,必须做到以礼待人。
(2)作风正派,遵纪守法,坚守岗位,提高警惕,发现违法犯罪分子要坚决设法抓获。
(3)值班保安人员要认真做好防火、防盗、防抢劫工作,认真检查设备设施,发现不安全因素立即查明情况,排除险情,并及时报告主管部门及领导,确保管区的安全。
(4)执勤过程中要勤巡查,要有敏锐的目光,注意发现可疑的人、事、物,预防案件、事故的发生,力争做到万无一失。
(5)爱护设施设备、公共财物。对岗位内一切设施、财物不得随便乱用。
(6)严格遵守上下班时间及值班纪律,对岗位发生的各种情况要认真处理,并且做好详细的书面记录。
(7)遇到紧急、突发性重大事情,要及时向主管部门经理请示报告。
(8)严格执行交接班制度,按时、按规定交接班。
(9)对住宅小区内的住户做好公司的规章制度及治安保卫的宣传工作。
(10)应有礼貌地查询进入住宅小区的访客,并尽可能登记身份证,如有怀疑,应通知有关住户及有关部门。
(11)详细记录各有关部门领导打来的电话,认真完成领导交办的各项任务。
(12)若发生案件,应采取下列步骤以协助破案:
①立即报案并留在现场直至公安人员到达;
②切勿移动或容许他人移动、触摸现场物品,保留现场证据,方便取证工作;
③禁止任何人在现场走动,并礼貌地劝阻闲人进入现场,以方便公安人员现场调查;
④向公安人员提供有关案件详情。
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